Dentistry keeps customers with cookies in-office and crisp user experience online
Client:
Today’s Family Dentistry
RE:Studios:
Web
Arizona family dentist Dr. Jared Cox of Today’s Family Dentistry needed a website to on-board patients and book appointments. Overall, their brand is approachable with a service-oriented perspective towards dentistry. This was a PSD to WordPress project, with visual design by Liz and branding by Skot of Multiple, Inc, we developed a site around ample connection points for customer interaction and questions. Ultimately, custom forms and live chat integration extended their stellar in-office service online.
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Custom forms and live chat integration keep customers connected & coming back.
RE:Studio
Here’s a breakdown of our workflow in Studio D.
Web
In brief, we developed a website dedicated to the same customer-service focus of an office visit. Specifically, seamless mobile optimization adjusts smoothly from the thickest PC still living in grandma’s basement to the cellphone base-jumping over spring break. All the while, custom forms and Zendesk Live Chat integration create multiple contact points for customers with questions or appointment requests.
Brand
Today’s Family Dentistry is a service-oriented dental office treating patients like family, right down to hot chocolate chip cookies. While traditional page structure is polished with modernized swatches of calming blue to evoke the pre-appointment calm of their warm customer care. Ultimately, the focal point of every interaction is personalized assistance through live-chat prompts and appointment access points.
Story
Written to evoke the same warm-fuzzy feeling of fresh-baked cookie after a dental appointment, Today’s Family Dentistry’s voice is familiar and open overall. All the while, addressing the client personally mimics their individualized service. Moreover, copy is straight-forward and approachable with a reiteration of their main mission: a dental visit that is surprisingly positive (cavities aside) and care that is personal and comforting.